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How to make a payment.
Payment should be made by PayPal, cashiers check, money order or personal check. If you pay by PayPal you should still send us the order form in the mail or by email. We do not accept credit or debit cards.
Make your check payable to me and mail to the address below. PayPal payments are in the name of my husband which will appear when you click on the PayPal link. This is okay.
How to use the order form.
Order Form (doc file) right click to save or open and complete in word processor then save to file and attach to an email to us or print and mail to us.
Order Form (pdf file) right click to save or open in your PDF viewer (Acrobat for MS windows users). It has fillable forms so you can fill out on your computer, save and attach to an email to us or mail to us.
How long does it take to get my flag?
We consider a flag ordered only after we receive a check with the order in the mail or when payment is made by Paypal. Chris makes the flags in the order in which they are received with payment. When we receive your order it is placed on the list with flags already ordered. If the number of existing orders is small then you will receive your order quicker. If the number of existing orders is long then it will take longer for you to receive your flag. Chris tries to keep up so that there is not a large back log. She doesn't rush because she wants each flag to be done properly. Most orders are normally filled within 30 days. Sometimes it takes longer due to a backlog of orders. You can contact us by email to check on your order anytime.
Who makes the flags I sell?
Chris makes each flag in our home in South Carolina. Made by Southern hands in a Southern home. They feel and look like an original. Consequently they cost more than other "sewn component" flags which are made in overseas factories.
What type of fabric do I use?
Flags are 100% cotton fabric. It is a very strong weave which is color fast (colors do not run when wet). The fabric is washed before it is cut and made into a flag. The hoist (that part nearest the staff) is sturdy cotton canvas. Components are sewn, not printed on the fabric. The fabric used allows the flag to fly easily in the wind.
How are the flags made?
Chris cuts each piece of cloth herself. Every single piece of the flag is sewn. Not a single piece is printed, painted or embroidered. The hoist is made of cotton canvas and has sewn eyelets (think round button holes - this is period 1860s) to attach the flag to a staff. If you want a sleeve to slip over a staff then you must request this and tell us the diameter of the staff you will use. This information must be included with your order. You must request brass grommets if you want these. There is no extra charge for a sleeve or brass grommets.
Can you furnish your own fabric?
It is impractical for us to use fabric supplied by anyone else. We cannot guarantee the quality of such fabric and therefore cannot guarantee the quality of the flag. Therefore we cannot make a flag with fabric supplied by a customer.
What method of shipping do I use?
We ship by USPS Priority Mail Insured. If you wish it shipped by UPS then add an additional $20 to your order.
What does it cost to ship my flag?
The cost of shipping to you is included in the cost of the flag unless you want it shipped by UPS. If you want UPS then add an additional $20 to your order.
Flags may only be returned if there is a defect in the workmanship of the flag. If you find such a problem with your flag, simply return it and we will repair or replace it at no charge to you. You must pay the shipping and insurance to return a flag to us. We do not refund shipping charges.
To authorize a return of a flag you must first contact us by email and describe the nature of the problem. This must be done within 7 days after you receive your flag. You must pay all shipping and insurance charges when returning a flag. Please insure the flag when returning to us. We cannot accept responsibility if you return a flag without insurance and it becomes lost in transit. Any return must be received by us in exactly the same condition in which you received the flag.